1. Introduction

This Privacy Policy provides detailed information on how Tuink Oviedo – Ceibo Consumibles CB (hereinafter, the “Company”), uses and protects your personal data when you browse our website, as well as the rights that assist you in this regard. .

This Privacy Policy is applicable to the processing of personal data that you provide to us or that we obtain from you when you access and use the website, whether to browse it, request information from us, contact us or make use of the services. functionalities or services available on the website.

The Company respects your right to privacy and complies with current legislation regarding the protection of personal data, including Organic Law 15/1999, of December 13, on the Protection of Personal Data, its implementing regulations and any other regulation that may modify, complement or replace it in the future, as well as Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in what concerns the processing of personal data and the free circulation of these data and which repeals Directive 95/46/EC ("General Data Protection Regulation"), applicable as of May 25, 2018, as well as any another standard that can develop or complement it in the future.

We recommend that you carefully review our Privacy Policy to ensure that you understand how your personal data will be used when browsing the website.

2. Who is responsible for the processing of your data?

The data controller is the legal entity that determines the purposes and means of processing personal data. In other words, the controller decides how and for what purposes personal data is processed.

For the purposes of this Privacy Policy, the person responsible for processing personal data is Tuink Oviedo – Ceibo Consumibles CB with CIF E44783439, with registered office at Alfonso III El Magno, 22 Bajo Izq. 33001-Oviedo Asturias and with email oviedofoncalada@tuink.es.

3. Who is your contact in the Company for the protection of your personal data?

If you have any questions or wish to receive more information about the treatment or protection of your personal data, you can contact us through any of the following means:

• Responsible for the treatment: Tuink Oviedo – Ceibo Consumibles CB
• Postal address: Alfonso III El Magno, 22 lower left. 33001 – Oviedo Asturias
• Email: oviedofoncalada@tuink.es

4. What is personal data?

Personal data is any information about an identified or identifiable natural person.

5. What personal data is processed by the Company?

Para las finalidades establecidas en esta Política de Privacidad, la Empresa recaba y trata los datos personales que se detallan a continuación:

1. Identification data: name, surname, identity document (tax identification number or code, foreigner identification number, passport or residence permit).
2. Contact information: postal address, email, landline phone number, mobile phone number.
3. Transactional data: information about purchases, orders, billing and collections, payment methods, bank details and any data relating to your transactions with us.
4. Electronic data: IP address, browser type and language, domain through which you access the website, browsing data, activity on the website.

The Company does not intentionally collect information about minors, unless it has the express consent of their parents or legal guardians. You guarantee to be over 18 years of age. If you are aware or suspect that the Company has personal data of minors, please contact us through any of the channels indicated in section 3 of this Privacy Policy and it will be deleted.

6. Collection and obtaining of personal data

The Company collects and processes the personal data that you voluntarily provide to us through your interaction with our website, specifically when requesting information about our products and services.

You will only be obliged to provide the personal data that is necessary so that the Company can provide you with the services or make available the functionalities of the website that you have requested.

For example, if you request information from us or want us to contact you, you must provide us with the contact information necessary for these purposes. If you wish to purchase any product or service that the Company makes available on the website or in person, you will need to provide us, among other things, with a tax address so that we can prepare your invoice. If you do not provide this personal data, it would be impossible for us to provide you with our services.

In the forms available on the website, the fields whose completion is mandatory will be marked with an asterisk (*). If you do not provide all the mandatory data or if we receive any abnormal or incorrect response, we will not be able to respond to your request or provide the corresponding service or functionality.

You guarantee and are responsible, in any case, for the veracity, accuracy, validity and authenticity of the personal data provided and undertake to keep them duly updated.

To browse the website you do not need to provide your personal data. However, when you visit our website, the Company collects the following information, automatically and through cookies and other tracking technologies, depending on the specific settings of your browser: IP address, device type and ID, browser type and language, domain through which you access the website, browsing data, activity on the website. For more information, you can consult the Cookies Policy on this website.

7. What do we use your personal data for? Purposes and legal bases for processing

In general, the personal data that you provide to us and that we obtain from you is used to process your requests and transactions, to provide you with high quality service and to inform you about opportunities that we believe will be of interest to you.

The specific purposes for which we process your personal data are detailed below:

1. To provide you with information requested by you. In this case, the legal basis for the processing of your data is your consent.
2. Para darle de alta como cliente, procesar sus transacciones, gestionar la relación contractual con Usted, remitirle la información pertinente sobre productos y servicios, facturación, cobros y pagos, procesar las transacciones y métodos de pago y cualquier comunicación de servicio o relacionada con su contrato y transacciones, administración de programas de fidelización, descuentos y promociones y realización de encuestas de satisfacción o relacionadas con los productos y servicios comercializados por la Empresa. En este caso, la base legal para el tratamiento de sus datos es la ejecución del contrato de venta de productos y servicios con la Empresa.
3. For billing and payments, issuing orders, information about the products and services marketed by the Company, administration of loyalty programs, discounts and promotions. In this case, the legal basis for the processing of your data is the execution of the contract for the sale of products and services with the Company.
4. Si presta su consentimiento, con la finalidad de remitirle comunicaciones comerciales de los productos y servicios comercializados por la Empresa, hacerle llegar nuestras publicaciones, encuestas de opinión, información promocional y publicitaria, cupones, ofertas (incluidas ofertas personalizadas) y recomendaciones de productos y servicios comercializados por la Empresa, de acuerdo con sus intereses y en base a un perfil elaborado por nosotros, por teléfono, correo postal, correo electrónico y Whatsapp. En este caso, la base legal para el tratamiento de sus datos es su consentimiento.
5. To ensure the security of our website and information. In this case, the legal basis for the processing of your data is the legitimate interest in providing a secure environment and avoiding damage to the Company's systems and its users' information, as well as unauthorized access and misuse of the data. themselves.
6. Regarding the purposes of using cookies, consult the Cookies Policy on this website. In this case, the legal basis for the processing of your data is your consent.

When the basis of the treatment is consent, you may revoke it at any time by sending us a communication to oviedofoncalda@tuink.es accompanying a copy of your ID. or document proving your identity, indicating your address for communications purposes and providing the necessary details to process your request. You can always contact us through any of the channels indicated in section 3 of this Privacy Policy.

Please note that receiving commercial information is not essential to maintain the relationship we have with you. If you prefer not to receive commercial communications, you can inform us at any time through the indicated channels or unsubscribe using the link provided for this purpose in the commercial email communications you receive or, if the communications are sent by other means, through the procedure indicated for these purposes.

To what extent will decision making be automated?

The Company does not use fully automated decision-making processes to establish, develop or terminate a contractual relationship with You. If we use such processes in a particular case, we will keep you informed and communicate your rights in this regard if required by law.

8. Who do we share your personal data with?

We only use, transfer or share personal data with third parties as described in this Privacy Policy. The Company does not sell or rent your personal data to third parties and will only communicate it to individuals or entities if we obtain your prior consent or in compliance with or in accordance with applicable law when such consent is not necessary for a specific transfer.

We will share or give third parties access to your personal data when doing so is necessary to achieve one of the purposes described below and in accordance with applicable law:

1. Our suppliers. The Company will communicate or allow access to your personal data to companies that provide us services under a contract, when necessary for the fulfillment of the purposes described in section 7 of this Privacy Policy: web platform services, order management and transportation. , payment processing, email distribution, call-center, web positioning services, marketing and organization of promotional campaigns. If any of these service providers need to access your personal data, they use it solely to provide a service to us and in accordance with our instructions. We also require them to maintain the confidentiality and security of the data and to return or destroy the data when they no longer need it.
2. Legal obligations. The Company may communicate your personal data when the transfer is authorized by law or is necessary to comply with a legal obligation, including the transfer to competent authorities, judges and courts.

9. What measures do we apply to keep your personal data secure?

The Company takes appropriate technical and organizational measures in accordance with current regulations to protect your personal data against any misuse, destruction, loss, accidental or unlawful modification, disclosure or unauthorized access, including those necessary to address any suspected violations of data.

The Company will not at any time use this information for any use other than its maintenance, the management of the commercial relationship with you, as well as the provision of the services available therein.

10. How long do we keep your data?

The Company will keep your personal data for the time necessary to fulfill the purposes for which it was collected, as long as you do not exercise your right to deletion or revoke your consent.

They will then be blocked, unless a longer retention period is required or permitted by law (for example, for the establishment, exercise or defense of claims), in which case they will be kept properly blocked for the necessary time before proceeding to its elimination.

To determine an appropriate retention period for your data, we apply the following criteria:

1. The data necessary to provide you with the information requested by you will be kept for the time necessary to respond to and process said requests, in accordance with the applicable legal provisions and the prescription periods for actions provided for in the regulations.
2. Los datos relacionados con la adquisición de productos y servicios de la Empresa en el marco de una relación contractual, se conservarán durante el tiempo de vigencia del contrato de servicio, conforme a las disposiciones legales aplicables y los periodos de prescripción de acciones previstas en la normativa.
3. The data necessary to respond to your requests related to the Company's services will be kept for the time necessary to respond to and process said requests, in accordance with the applicable legal provisions and the prescription periods for actions provided for in the regulations.
4. When you have consented to receive commercial communications, they will be kept as long as you do not revoke your consent and inform us of your desire not to continue receiving them, in accordance with the applicable legal provisions and the periods of prescription of actions provided for in the regulations.
5. Where cookies are installed on your device, data will be retained in accordance with applicable legal requirements and recommendations issued by competent authorities.

11. What are your rights regarding the processing of your personal data?

In accordance with applicable regulations, you have a series of rights in relation to the collection and processing of your personal data. The exercise of these rights will be free of charge for you, except in cases where manifestly unfounded or excessive requests are made, especially because they are repetitive.

These rights are the following:

1. Right to information. You have the right to be informed in a concise, transparent, intelligible and easily accessible manner, with clear and simple language, about the use and processing of your personal data.
2. Right of access. You have the right to ask us at any time to confirm whether we are processing your personal data, to provide you with access to it and information about its processing and to obtain a copy of said data. The copy of your personal data that we provide to you will be free of charge, although the request for additional copies may be subject to a reasonable charge based on administrative costs. For our part, we may ask you to prove your identity or require more information that is necessary to process your request.
3. Right to rectification. You have the right to request rectification of inaccurate, outdated or incomplete personal data concerning you. You may also request that incomplete personal data be completed, including by means of an additional declaration.
4. Right to erasure – Right to be forgotten. You have the right to request the deletion of your personal data when, among other reasons and as long as a proportionality judgment is carried out, the data is no longer necessary for the purposes for which it was collected and it is not about facts or events of current affairs and the right to information prevails. However, this right is not absolute so that the Company may continue to keep them duly blocked in the cases provided for by the applicable regulations.
5. Right to limit treatment. You have the right to request that we limit the processing of your personal data, which means that we may continue to store it, but not continue processing it if any of the following conditions are met:
   • that you challenge the accuracy of the data, during a period that allows the person responsible to verify its accuracy;
   • the processing is unlawful and you oppose the deletion of the data and request instead the limitation of its use;
   • The Company no longer needs the data for the purposes of the processing, but you need it for the formulation, exercise or defense of claims;
   • You have objected to the processing, while it is verified whether the Company's legitimate reasons prevail over yours.
6. Right to data portability. You have the right to have your data transmitted to another controller in a structured, commonly used and machine-readable format. This right applies when the processing of your personal data is based on consent or the execution of a contract and said processing is carried out by automated means.
7. Right of opposition. This right allows you to object to the processing of your personal data, including profiling. We will not be able to comply with your right only when we process your data in the event that we prove compelling legitimate reasons for the processing or for the formulation, exercise or defense of claims.
8. Right to revoke consent. Where we have obtained your consent to process your personal data in relation to certain activities (for example, for the purpose of sending you marketing information), you may withdraw your consent at any time.
9. Right to file a claim with a supervisory authority. You have the right to file a claim with the Spanish Data Protection Agency, whose data you can consult at http://www.agpd.es.

You may exercise your rights by sending us a communication to oviedofoncalada@tuink.es, accompanying a document proving your identity and providing the necessary details to process your request.

12. Modifications

The Company may modify the Privacy Policy to adapt it to the changes that may occur on the website or in relation to the processing of your personal data. In such case, the Company will contact you through the usual communication channels and with sufficient notice to notify you of the pertinent modifications and will send you the updated privacy policy.

Updated and previous versions of the Privacy Policy will be available at all times on the website.